Computing Help

Need technical assistance... Contact the IT Service Desk at ext 2970.

Welcome to the MSMC IT Service Desk.  The IT Service Desk staff provides immediate technical assistance for our students, faculty, and staff whenever possible.  If the issue or question cannot be resovled or answered quickly or over the phone, the technician will open a case with an assigned/trackable number and refer it to the appropriate on-site staff for follow-up.

The IT Service Desk is staffed by a team of specialists who will provide assistance 24 hours a day, 7 days a week, 365 days a year.  Faculty, staff, and students are welcome to call the service desk from anywhere and get answers to questions related to PC problems, Microsoft Office applications, Datatel/Colleague, WebAdvisor, email, the network, Angel and more.

NOTE: The college has elected to not move to a Microsoft Vista (Operating System) environment at this time.  Neither the help desk nor the on-site technicians are prepared to offer any support of these products at this time. 

The IT Service Desk can be contacted as follow:

Chalon/Doheny Campus: ext 2970
Off Campus: (866) 224-6968 or (213) 477-2970

When you contact the IT Service Desk, you will be asked to provide your name, e-mail address, department and phone number.  A case is opened for each call answered by the IT Service Desk.  If the issue or question cannot be resovled or answered quickly or over the phone, the technician will open a case with an assigned/trackable number and refer it to the appropriate on-site staff for follow-up.

Note:

• You have the right to request that your problem/issue is escalated -- Please feel free to exercise this right
• You have the right to indicate the urgency of your request -- problems/issues during class should be *high* priority

The Customer Site of Help Desk Online (HDO) allows, faculty and staff, our customers, the ability to create new call tickets as well view their past call tickets. HDO enables the College community to directly submit requests for technical support via the Internet. It is flexible enough to be effectively used by OIT Technical Staff and the Mount Staff and Faculty. The Customer Site allows, faculty and staff, our customers, the ability to create new call tickets as well view their past call tickets.

The link for the HDO Customer Site is: http://hdo.collegis.com/msmc