Office of Information Technology
 |
|
Student Technical Support and TrainingGeneral Network Connectivity FAQs
WebAdvisor II. Email
III. Academic Technologies
IV. Other Supported Applications
NOTE: The college has elected to not move to a Microsoft Vista (Operating System) environment or to begin upgrading to Microsoft Office 2007 (Application Suite) at this time. Neither the help desk nor the on-site technicians are prepared to offer any support of these products at this time.
V. Links to Other Technology-related Information
V. Contacting the Help Desk Before contacting the help desk, please have your MSMC Student ID number and contact information (alternate or non-MSMC email address and/or phone number) ready. ALWAYS get the name of the technician you speak with AND your help desk ticket number! When you have your information ready, Click here How do I connect to the internet through the a wireless network?
For more detailed information, click here For information on configuring Vista for wireless, click here Where is there wireless network access? Wireless internet access is available in most public areas - classroom buildings and cafeterias on both campuses. Chalon and Doheny Campus Wireless Coverage Maps Wireless access is currently installed in all Residence Halls - both the Chalon and Doheny campuses. Please report any coverage issues to the IT Service Desk by calling ext 2970.
How do I connect to the internet from my dorm room? Every dorm room has a network connection which enables your PC or Macintosh to access the College's Internet and Email services. The phone jack CANNOT be used with a modem. In order to use the network connection, your PC or Mac must be equipped with an Ethernet 10/100Base-T or 100Base-T network interface card and you must have a patch cable (Category 5 or 6, RJ45 M/M - 14ft+). Most computers and laptops have integrated network interface cards, however, network interface cards and patch cables can be purchased at any computer or office supply store or at the student bookstore. Click here for connectivity Troubleshooting Suggestions What web browser do I need to use to access my email with WebAccess? To use the WebAccess email client, make sure you have any one of the following web browsers:
Are there any restrictions on the email I send or receive? Yes, restrictions are put in place to prevent abuse of the email system, as well as to reduce the amount of spam or junk mail and reduce the risk of spreading computer viruses. For specific information, see the Email Scanning and Blocking Policy. How do I forward my email to a non-MSMC email account? According to the official Email Communication Policy, while email forwarding is allowed, it is the responsibility of the student. All official communications will be sent to your MSMC email address ONLY. To create a rule for fowarding email:
How do I change my email password?
GroupWise Email Client for Windows training and “How to’s" Hint: GroupWise Email Client for Windows is available on all lab computers With your Groupwise Email Client for Windows open, go to the Help pull-down menu and click on Interactive Tutuorials: Look for answers to specific questions under “Tips and Tricks by category” OR for new user training, Click on English under “Home View Tutorial” for a series of interactive Flash videos. http://www.novell.com/products/groupwise/brainstorm_trainin/cbt/ How do I get help if I can’t login to email? Complete and submit the Help Form Student Technical Support and TrainingGeneral Network Connectivity FAQs
WebAdvisor II. Email
III. Academic Technologies IV. Other Supported Applications
NOTE: The college has elected to not move to a Microsoft Vista (Operating System) environment or to begin upgrading to Microsoft Office 2007 (Application Suite) at this time. Neither the help desk nor the on-site technicians are prepared to offer any support of these products at this time.
V. Links to Other Technology-related Information
V. Contacting the Help Desk Before contacting the help desk, please have your MSMC Student ID number and contact information (alternate or non-MSMC email address and/or phone number) ready. ALWAYS get the name of the technician you speak with AND your help desk ticket number! When you have your information ready, Click here How do I connect to the internet through the a wireless network?
For more detailed information, click here For information on configuring Vista for wireless, click here Where is there wireless network access? Wireless internet access is available in most public areas - classroom buildings and cafeterias on both campuses. Chalon and Doheny Campus Wireless Coverage Maps Wireless access is currently being installed in all Residence Halls. Status report for wireless in residence halls as of August 22, 2007: Chalon Campus: Rossiter Hall: Completed Doheny Campus: Hannon Hall: Completed How do I connect to the internet from my dorm room? Every dorm room has a network connection which enables your PC or Macintosh to access the College's Internet and Email services. The phone jack CANNOT be used with a modem. In order to use the network connection, your PC or Mac must be equipped with an Ethernet 10/100Base-T or 100Base-T network interface card and you must have a patch cable (Category 5 or 6, RJ45 M/M - 14ft+). Most computers and laptops have integrated network interface cards, however, network interface cards and patch cables can be purchased at any computer or office supply store or at the student bookstore. Click here for connectivity Troubleshooting Suggestions What web browser do I need to use to access my email with WebAccess? To use the WebAccess email client, make sure you have any one of the following web browsers:
Are there any restrictions on the email I send or receive? Yes, restrictions are put in place to prevent abuse of the email system, as well as to reduce the amount of spam or junk mail and reduce the risk of spreading computer viruses. For specific information, see the Email Scanning and Blocking Policy. How do I forward my email to a non-MSMC email account? According to the official Email Communication Policy, while email forwarding is allowed, it is the responsibility of the student. All official communications will be sent to your MSMC email address ONLY. To create a rule for fowarding email:
How do I change my email password?
GroupWise Email Client for Windows training and “How to’s" Hint: GroupWise Email Client for Windows is available on all lab computers With your Groupwise Email Client for Windows open, go to the Help pull-down menu and click on Interactive Tutuorials: Look for answers to specific questions under “Tips and Tricks by category” OR for new user training, Click on English under “Home View Tutorial” for a series of interactive Flash videos. http://www.novell.com/products/groupwise/brainstorm_trainin/cbt/ How do I get help if I can’t login to email? Complete and submit the Help Form |