Faculty and Staff Technical Support and Training

General FAQs

1. How do I request an account for a New Employee?
2. How do I reserve Audio/Visual or multi-media equipment?
3. How do I connect to the MSMC wireless network and attach to my network drives/printers?
4. Where is there wireless network access?
5. Wireless Certificate Installation Instructions
6. What applications can be installed on my Mount St Mary's workstation? 

   NOTE: The college has elected to not move to a Microsoft Vista (Operating System) environment at this time.  Neither the help desk nor the on-site technicians are prepared to offer any support for Vista at this time.

7. Remote Access and Data Security Policy 

I.  Information about Email

• Use MSMC Web-based Email
• Best Practices for Email Use
• Email Etiquette Guide
• Download the latest email client for Windows (on campus ONLY): Click HERE
• Specific Email Tips:
  • Changing Your Groupwise Password
  • Setting Up a Vacation Rule
  • Groupwise Access Using "Web Access"
  • Groupwise Mail Forwarding
  • Creating an Email Signature
  • Managing Email in your Junk Mail Folder - Trust Sender
  • Marking email as Junk or Blocking a Sender
  • Giving another user access to your email and/or calendar
  • Managing someone else's email - via the GroupWise for Windows Client or WebAccess
      
• Email training and “How to’s”..
  
  • With your Groupwise Email Client for Windows open, go to Help pull-down menu, Interactive Tutuorials
    • http://www.novell.com/products/groupwise/brainstorm_training/index.html
  • Look for answers to specific questions under “Tips and Tricks by category”
  • Or for new user training, Click on English under “Home View Tutorial” for a series of interactive Flash videos.
    • http://www.novell.com/products/groupwise/brainstorm_training/cbt/ 
• Are there any restrictions on the email I send or recieve?

II.  eLearning Instructions - Angel and Wimba

• Angel Instructor FAQ's
• Saving a PowerPoint in Note format to PDF
• Horizon Wimba Support

III. Other Supported Applications

•  Online Training offered by Microsoft for MS Office 2007
• MS Office- How To's..
  • Word
  • Excel
  • PowerPoint
• Adobe Acrobat Reader – Click here for Free Download from Adobe
  • How To’s for Adobe Acrobat Reader
• Website Help

IV.  Other FAQs

• Information on Telecommunications and Phone/Voicemail FAQs
• Information on Computing Labs
• Information on Reserving a conference room, meeting space, or parking for a guest
• Purchasing Recommendations -- Personal Purchase Recommendations for MSMC faculty, staff, and students

V. Contact the Help Desk

When contacting the help desk, please note the name of the technician and your help desk ticket number to obtain follow-up information. To submit a help request online: Click HERE

Best Practices for Email

Save attachments on your computer- DO NOT leave them in the email system.  Email systems are not designed to function as file storage and a build up of excessive numbers of attached documents will cause the system to run slowly and require additional maintenance.

Ask the following questions before sending email to a distribution list:

• Is the message I plan to send relevant to the majority of the recipients?
• Does the message comply with the College’s Acceptable Use Policies?
• Have I chosen the appropriate list for my message without unnecessary duplication?
• Is the message directly related to my job responsibilities?  

Use web links instead of attachments or embedded images to keep the size of the email small and to reduce the possibility of an email not sending due to the type/size of attachment or embedded image file

Delay delivery of email addressed to large distribution lists (College Business, Student List, etc) to send during off-peak hours.  See "Send Options" tab during email composition.

Set an expiration date on time-sensitive email so that the email will automatically be removed from the system after the date has passed.  For example, if you're announcing an event to the college community, set the expiration date for the day AFTER the event.   See "Send Options" tab during email composition.

Configure your trash folder to automatically empty items that have been there more than 7 days.  Go to the Tools pull-down menu, then Options, Environment, Cleanup.

How do I connect to the internet through the wireless network?

1. Verify that your wireless network connection is active and attached to SSID 102 **Data Encryption MUST be disabled!**
2. Open a web browser
3. Authenticate as a student, faculty, or guest For more detailed information, click HERE

Where is there wireless network access?

Wireless internet access is available in most public areas - classroom buildings and cafeterias on both campuses.

Chalon and Doheny Campus Wireless Coverage Maps

How do I reserve Audio/Visual or multi-media equipment?

Contact Eric Kieselhorst at x4381 on campus or 310-954-4381

Are there any restrictions on the email I send or receive?

Yes, restrictions are put in place to prevent abuse of the email system, as well as to reduce the amount of spam or junk mail and reduce the risk of spreading computer viruses.

For specific information, see the Email Scanning and Blocking Policy. 

NOTE: These pages are continually added to and updated, so be sure to check back frequently.